The Town of Ignacio manages and bills for water, sewer, gas, trash, and seasonal irrigation water systems. Below you will find important billing dates, the current rates, the utility rate sheets, reports, and the official Utility Billing Policy. Please call Town Hall (970-563-9494) with any questions.
Important Dates for Utility Billing
- 5th - Bills mailed
- 20th - Bills due
- Late fee of $10.00 assessed to past due accounts on the last business day of the month
- 10th of the following month - Unpaid accounts over $20.00 are disconnected until paid. There is a $50.00 reconnect fee that must be paid, along with the past due amount and past due fee, prior to utilities being reconnected
Utilities Documents
Recycling Program
Cross Connection Program
Town of Ignacio Cross Connection Program
Town of Ignacio Utility Rate Sheet
Utilities Reports
Town and Tribal Drinking Water Report 2019
Town and Tribal Drinking Water Report 2020
Town and Tribal Drinking Water Report 2021
Town and Tribal Drinking Water Report 2022
Utility Billing Policy
Utility bills will be mailed to all utility customers on the 5th of the month, due by the 20th. The utility bill may be mailed to the renter if permitted by the property owner/landlord. Utility Deposits are not required. The property owner will ultimately be responsible for the utility bill.
Accounts not paid in full by the due date will become past due. Accounts with a balance greater than $20.00 will be assessed a flat $10.00 late fee on the last business day of the month. A Disconnect Notice will be generated for accounts with a balance greater than $20.00. The Disconnect Notice will be mailed to the landlord and the renter if the account is a rental, if the renter’s address is available. The past due amount must be paid before the 10th day of the following month. Shut off will be at 10:00 AM on the 10th day of the month after all online, drop-box, and mailed payments are posted. If the 10th of the month falls on a Friday or weekend, shut off will take place the following Monday at 10:00 AM.
Accounts shut off for nonpayment fall into a reconnect status. Any past due amount plus the late fee and reconnect fee must be paid in full before services are reactivated. A reconnect fee of $50.00 will be charged during regular working hours; the reconnect fee will be $100.00 after hours, weekends and holidays. A fee of $25.00 will be assessed for special meter readings outside of the regular cycle reading. (Exception: when a property is changing owners.) Only the landlord can request a Special Read. A $30 fee will be required to turn on/off utility services for purposes other than repair.
The Town Manager or Town Clerk may use discretion on extensions on past due accounts. If the customer cannot pay the entire past due bill, they must at least pay the gas portion for their heat to remain on. Once all efforts to work with the customer have been exhausted, maintenance will be given a list of shut-offs for that billing cycle. If the gas is shut off at a residence, the customer must be present when reconnected. Reconnect times are at 10:00 AM and 2:00 PM. Maintenance can only shut off or reconnect at the direction of the town staff.
Exception: To avoid shut off, subsidized accounts will require a phone call or letter from the agency providing the assistance. During the period from November 1 to April 30, the Town will not disconnect any subsidized accounts unless the Town is informed by the subsidizing agency that the tenant no longer qualifies for assistance.
If a check or credit card payment is returned for any reason, a $35.00 fee will be assessed to the account for insufficient funds. If a check or credit card payment is returned, the customer must use certified funds (cashier’s check, money order or cash) to bring the account current. On any account where the payment has been returned three times (whether check or credit card payments) within a year, the customer will be notified and the account will be flagged as CASH ONLY. The Town will not accept payments other than cash or certified funds (cashier’s check or money order) for a year.
The Town of Ignacio has the authority to lien the property in a severely delinquent situation (any amount 90 days past due), at which time the property owner will be notified of the Town’s intentions. Should the town be forced to begin the lien process, $100 will be charged to that account in order to insure collection, and all recording and attorney fees will be assessed to the property owner. Ordinance #256, approved October 10, 2007 authorizes the Town to collect charges, fees and assessments through collection of property taxes by the County Treasurer.
Revised December 11, 2023